Help

Tap „Tickets" at the bottom of the app, all your tickets are there.

We also sent you a confirmation by email.

Just show the QR code on your ticket at the door. That is all you need.

Tip: save the QR code to your photos beforehand. Then you can reach your ticket even if there is no internet on site.

Time, place, a cancellation, a refund or a ticket in someone else's name: the organiser sorts that out, not Churchpoint.

Their contact details are on their profile in the app: tap the event, then tap the organiser.

Please check your spam folder first. That is where the confirmation ends up most often.

Either way your ticket is in the app under „Tickets", even without the email.

Yes. The QR code works once: whoever shows it at the door gets in.

So only pass it on to someone you trust.

Open your ticket in the app and tap the menu at the top right. From there you can add the event to your calendar.

No. As a visitor you sign up without an account, your name and email address are enough.

Churchpoint is free for visitors. For paid events you only pay the ticket price the organiser set.

Send us a short note at info@churchpoint.de. Then we delete your sign-up data.

What we store at all and what rights you have is written in the privacy policy.

Churchpoint is free for churches. No subscription, no base fee, unlimited events.

Only paid tickets carry a 1 % fee that Churchpoint keeps. Stripe's payment fees come on top separately. Free events cost nothing.

You become an organiser by invitation only. Write to us at info@churchpoint.de and we will get back to you.

We send you an invitation code. With it you create your organiser account in the app.

1. Create a new event in the app.

2. Enter the title, date, time, place and a short description, plus an image.

3. Set up tickets: free or with a price, along with the number of places.

4. Publish, after that the event can be found in the app.

For paid tickets you connect your Stripe account once. Payments run through it.

Payments run through Stripe. From there the money is paid out automatically to the account you set up with Stripe.

You can see when the next payout is due in your Stripe account. Churchpoint keeps 1 % of the ticket price, Stripe's fees come on top separately.

Open your event in the app and start the ticket scanner. Hold the camera over the guest's QR code.

The app shows you straight away whether the ticket is valid or has already been used.

Close the app completely and open it again. Often that already fixes it.

If that does not help, write to us at info@churchpoint.de. Ideally give us your ticket code and your device (iPhone or Android). Then we can help faster.